We process your payment within 24 hours, and start preparing for it to be shipped from the factory. For delivery times please check delivery FAQ below.
All our products come direct from the factory, which are outside the US. You will have your product with you between 12-21 days (2-3 weeks).
All orders above $30 come with Free Delivery. Unless there is a special FREE Delivery for a product!
Once the Order has been completed, we will email and keep you informed with details on the progress of your package
YES - all your details are secure. Our website and payment gateway through PAYPAL is fully verified
No a Paypal account is not necessary. Although our payment gateway is with PAYPAL, you can pay as a "GUEST" whereby you just enter your credit card details without having to log into PAYPAL.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com